What we collect,
and what we don't.
We collect what we need to open a ticket and fix your problem. We don't sell it, and we never hand your phone number to anyone for marketing.
Who we are
Tech Medics is a managed IT services company supporting convenience stores, gas stations, and other businesses. Our website address is https://techmedics.co. If you have any questions about this policy, contact us at support@techmedics.co or 207-222-7728.
What personal data we collect and why
We collect information you provide when you request or receive support and services from us, including your name, business/store name and location, phone number, email address, and details of the technical issue you report. We use this information to provide support, open and manage service tickets, and communicate with you about your service.
SMS / text messaging
Tech Medics LLC sends transactional customer-care text messages ("Tech Medics Support Alerts") to customers who contact our support line at (207) 222-7750. Messages cover your support tickets: ticket confirmations, questions about your request, and status updates when a visit is scheduled, a technician is on the way, and the ticket is resolved.
You opt in by phone: when you call our support line, our phone assistant asks whether it may text you, and we only text you if you say yes. Opting in is not required to receive support.
We collect the mobile number you use to contact us and the content of the messages you send us, and we use them only to open and manage your support tickets and to send the support messages you requested. We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for marketing purposes.
Message frequency varies, usually 1–5 messages per support ticket. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Full terms: SMS Terms.
Contact forms
When you submit a contact form on our website, we collect the information you provide (such as your name, email, phone number, and message) so we can respond to your inquiry. We retain these submissions for as long as needed to respond and for our business records. We do not use contact-form information for automated marketing without your consent.
How long we retain your data
We retain support and service records for as long as needed to provide services and for our legitimate business, administrative, legal, and security purposes.
What rights you have over your data
You can request an exported file of the personal data we hold about you, or ask us to erase data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes. To make a request, contact us at support@techmedics.co.
How we protect your data
We use reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, or loss, including access controls and encryption in transit where appropriate.
Data breach procedures
In the event of a data breach affecting personal data, we will investigate promptly, take steps to contain and remediate the incident, and notify affected individuals and authorities where required by applicable law.
Industry regulatory disclosure requirements
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other data sharing is subject to the terms described in this policy.