Services

Everything behind the counter.

Convenience stores and gas stations run on a stack of systems that all have to talk to each other: registers, card readers, the network, cameras and the back-office PC. We install them, watch them and fix them under one contract. When off-the-shelf software won't do, we build it.

01 / MANAGED IT & SUPPORT

We watch it so you can run the store.

A monthly service contract that covers your registers, card readers, network, cameras and back-office PCs. We connect remotely, keep everything patched and healthy, and catch problems before your cashier does. When something does need hands on it, you get a discounted visit from someone who already knows your setup.

What's in the contract

Standard coverage. Every store gets a written scope.

  • Remote access setup. Saves the trip charge whenever we can fix it remotely.
  • Support calls and emails included, Mon–Fri 8am–5pm, with reasonable resolution times.
  • Discounted on-site visits. A 2-hour travel discount when we do need to come out.
  • Remote virus, malware and spyware scans and routine maintenance.
  • Operating system and server updates applied as needed.
  • Camera software updated, video storage and hard-drive health monitored.
  • Back-office PC cleanup. We open the case, clear the dust, and check memory, power supply and CPU.
  • Battery backup (UPS) checks. Batteries last 3–5 years, and we tell you before they quit.
  • Network equipment remotely managed: firewall, switches and Wi-Fi.
Tech Medics truck parked outside a client's store
SUPPORT LINE · (207) 222-7750
Call, get a ticket, get texted updates.

Existing clients call the support line and a ticket opens right away. Say yes and we'll text your ticket number and each status update: scheduled, tech on the way, resolved. SMS Terms.

02 / POS & PAYMENTS

When the register's down, the store's down.

We're distributors of several point-of-sale platforms, so we recommend the platform that fits your store. Installation, item and price-book setup, staff training, and the network underneath it. One call when a lane goes down.

Convenience storesGas stationsSupermarketsMulti-site operatorsCustom reporting & integrations
Touchscreen POS register and card terminal on a convenience store counter, fuel pumps visible outside
PAYMENTS

Card processing that talks to your POS.

We process cards through a payments partner we've worked with for years. You get next-day funding and terminals integrated with your register, and one team handles both sides when the batch doesn't reconcile.

DUAL PRICING
Post a cash price and a card price, and customers choose how they pay. The card price covers your processing cost. It can cover inside sales only, or fuel at the pump too. We set it up on your POS and terminals, with the signage and receipts, to card-brand rules and your state's requirements.
New store setupHardware, price book, taxes, training.
ConversionsSwitch POS platforms with no lost sales day.
Lane and terminal supportRemote first, on-site when needed.
ReportingCustom reports and integrations when stock ones fall short.
03 / CUSTOM SOFTWARE

Software built for your business.

When off-the-shelf doesn't fit, we design and build it: web apps, desktop tools and mobile apps that replace the spreadsheets, paper and workarounds your team has lived with for years. In our experience, commercial software covers 60–70% of what a business needs; we build the rest to work the way you work. We host it, support it and keep building as you grow.

Web appsiOS & AndroidWorkflow & schedulingCRMReporting dashboardsPOS & payments integrationsHosting & support
Custom business dashboard on a desktop monitor with a matching mobile app on a phone
FIG.03 — ONE SYSTEM, DESK TO PHONE
WebiOS & Android

Built for clients

SELECTED WORK
Reservation app screenshot
RESTAURANT · WEB + TABLET
Reservation & floor management

Online booking, table map and host stand on one screen, synced to the POS.

Publishing workflow screenshot
PUBLISHING · WEB
Editorial workflow system

Manuscript intake to print-ready, with approvals, deadlines and vendor handoffs tracked in one place.

Landscaping CRM screenshot
LANDSCAPING · WEB + MOBILE
Customer relationship management

Leads, estimates, crew scheduling and invoicing in one system. It replaced three spreadsheets and a whiteboard.

Mobile apps your crew will actually open.

Native iOS and Android apps for the field: job check-ins, photo capture, signatures, time tracking and customer-facing apps that tie back to your systems. Published under your name in the App Store and Google Play.

Field & crew appsOffline-first, syncs when back in range.
Customer appsOrdering, booking, loyalty, account access.
Store publishingWe handle Apple and Google review.
Ongoing updatesOS releases, new features, monitoring.
Crew app screen
Customer app screen
04 / STORE NETWORKS & CABLING

The wiring nobody sees until it fails.

Every register, card reader, camera and back-office PC rides on the store network. We design it, pull the cable, manage the equipment remotely, and keep payment traffic separated from guest Wi-Fi. Every run is labeled, tested and documented.

Technician fusion-splicing fiber optic cable
MANAGED NETWORK
Firewall, switches & Wi-Fi

Business-grade equipment we monitor and update remotely. Separate networks for registers, cameras, office and guests.

COPPER & FIBER
Structured cabling

Cat6 / Cat6A and fiber runs, patch panels, rack build-outs, clean labeling and as-built documentation. Certified test reports on every job.

Conduit trench cut across a gravel lot
LOW-VOLTAGE TRENCHING
Across the lot, underground

Conduit for network, fiber and camera runs to outbuildings, canopies and lot poles. The same crew digs, lays, pulls and backfills.

05 / SECURITY CAMERAS

See every register, pump and door.

HD and 4K systems designed around your store, installed to survive a Maine winter, and viewable from your phone. Cameras help with shrink and drive-offs, protect you on slip-and-fall and liability claims, and let you check wait times without being there.

Site survey & designCoverage plan before anything is mounted.
NVR & cloud optionsWeeks of local storage, remote viewing.
Registers to the lotCounters, stockroom, pumps, entrances.
Monitored healthStorage and drives checked under contract.
Security camera feeds on a monitor
Technician repairing a laptop on the bench
06 / PC & MAC REPAIR

Windows, Mac and Linux, at the bench or on-site.

Laptops to desktops, one machine or the whole office. When it's time to replace instead of repair, we'll tell you.

Hardware repairData recoveryVirus & malware removalUpgrades & SSDsBusiness workstation setup
24/7 Emergency
Register down?
Call (207) 222-7728.

Registers, payments, networks and cameras. After-hours rates apply.

Not an emergency?
Tell us about your store and we'll come take a look.